Return Policy

Applicable Countries/Regions: Australia, Canada, France, Germany, Hong Kong, Japan, Spain, United Kingdom, United States.
Returns: We accept returns solely for defective products.
Exchanges: Exchanges are accepted for eligible items.

1. Return Eligibility Period

MoocuLynnx offers a 30 - day return policy. To be eligible for a return, requests must be initiated within 30 days from the date you receive your order.

2. Condition for Returned Items

All returned items must be in a condition that allows for secondary sale. This means:


  • Items should be unused and in their original packaging.
  • Tags, labels, and any protective materials should remain intact.
  • There should be no signs of damage, wear, or alteration caused by the buyer.

3. Shipping Fees for Returns

  • Seller - Responsible Returns: If the return is due to a seller's responsibility (e.g., defective items, incorrect shipments), the seller will cover the shipping fees. You can contact our customer service to arrange for a prepaid shipping label or reimbursement for shipping costs incurred.
  • Buyer - Initiated Returns (Non - Seller Fault): In cases where the return is initiated by the buyer for reasons not related to seller fault (e.g., change of mind), the buyer is responsible for the return shipping fees. Make sure to choose a trackable shipping method, and MoocuLynnx is not liable for items lost or damaged during return shipping.

4. Return Process

  1. Contact our customer service team via the contact information provided on our website. Clearly state your order number, the reason for return, and whether it is a seller - responsible return.
  2. If eligible, our customer service will guide you on how to prepare the items for return and provide instructions for shipping (if applicable).
  3. Once we receive the returned items and verify their eligibility for secondary sale, we will process your refund or exchange (depending on your request) within about 3 business days. The refund will be issued to the original payment method used for the order.

5. After - Sales Service Alternative

We prefer that you keep the product, and to support this, we can provide you with additional after - sales services. Please do not hesitate to communicate with us—we are committed to ensuring your satisfaction through ongoing service support.

6. Exceptions

Some items may not be eligible for return. These include, but are not limited to:


  • Custom - made or personalized items (unless they are defective).
  • Perishable goods (if applicable to our product range).
  • Intimate items (for hygiene reasons, unless they are defective).


Please note that this return policy is subject to change without prior notice. It is your responsibility to review the return policy at the time of your purchase. For any further questions or clarifications, feel free to contact our customer service team.

Your privacy choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.